Cancellation
Cancel before the next renewal
Request cancellation by emailing info@posnic.com from the account email. Include the shop or company name and the subscription or invoice reference.
Cancellation does not normally end access immediately. Paid access continues through the current billing period, unless Posnic confirms a different written arrangement.
Refund eligibility
Subscription fees are generally non-refundable
Two full-refund exceptions apply: a first subscription cancelled within fourteen (14) days of the first payment, and a renewal cancelled within two (2) calendar days of its renewal date.
Posnic may review other exceptional circumstances individually. An exception is not guaranteed until confirmed in writing. After Posnic initiates an approved refund, allow 5 to 7 business days for the bank or payment provider to reflect it.
Fees and renewals
Recurring plans renew on their billing date
- An authorized recurring subscription is charged on the corresponding billing date. When a month has no matching date, renewal occurs on its final day.
- Introductory discounts or special offers apply only for the stated term. Renewal uses the price disclosed for the next term.
- Posnic may stop paid access when a renewal cannot be collected because payment information is inaccurate, outdated or declined.
- Paid cloud access begins after the applicable subscription fee is successfully collected.
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