Know which terms apply before you pay

01 · Agreement

When these terms apply

These terms govern use of posnic.com, Posnic accounts and services supplied by Posnic Innovations Private Limited. By creating an account, placing an order or using a paid service, you agree to the terms presented at that time. If you use Posnic for a business or organisation, you confirm that you have authority to accept terms for it.

You must be legally able to enter the agreement. Mandatory rights under applicable consumer or other law are not reduced by these terms.

02 · Product paths

Local software, cloud and custom work

Community Edition

The downloadable local edition is open-source software licensed under the GNU Affero General Public License version 3. Its source licence, included notices and third-party licences govern your rights to use, study, modify and redistribute that software. These website terms do not take those rights away.

Posnic Cloud

Cloud plans provide only the features, limits and service period identified on the selected plan, checkout and accepted order. Hardware, internet, payment-terminal services, local tax approval and third-party products are not included unless stated in writing.

Custom services

Migration, implementation, training, integrations, white-label work or other custom services begin only after Posnic confirms scope, deliverables, fees, dependencies and acceptance in writing.

03 · Access

Accounts and business records

• Provide accurate account, business and billing information and keep it current.
• Protect login credentials and restrict each account to authorised people.
• Notify Posnic promptly if you suspect unauthorised access or a security incident.
• Keep independent records and backups appropriate to your business, legal and operational needs.

You are responsible for configuring products, prices, taxes, users, permissions, devices and workflows for your business and for checking outputs before relying on them.

04 · Payment

Prices, renewals, cancellation and refunds

The price, currency, taxes, billing period, outlet quantity and payment method are shown before payment or in the accepted quote. You authorise charges that you submit or approve through the selected payment route. Provider processing times and fees may also apply under that provider's terms.

Recurring subscriptions renew on the corresponding billing date unless cancelled. When a month has no matching date, renewal occurs on its final day. Request cancellation from the account email and include the shop and subscription or invoice reference.

Review current pricing and read the Subscription and Refund Policy. Nothing here limits a refund or remedy that applicable law requires.

05 · Fair operation

Acceptable use and cloud capacity

Do not use Posnic services to break the law, infringe rights, distribute malicious code, gain unauthorised access, disrupt services, evade plan limits or place other users or systems at risk. Do not misrepresent Posnic affiliation or use Posnic trademarks without permission.

Cloud plans include resources sized for typical retail and restaurant use. If an account uses exceptionally high storage, sync traffic or automated bulk operations, Posnic may propose a better-sized plan or reasonable technical limits. We will contact you first and seek an agreed path; we do not delete cloud data or suspend service for fair-usage capacity without prior notice, except where urgent action is reasonably needed for security, law or service protection.

06 · Operating boundary

Availability, changes and shared responsibility

Services may change as security, technology and product needs evolve. Posnic may perform maintenance or address incidents, and uninterrupted availability is not guaranteed. A service level, recovery objective, support response time or compatibility commitment applies only when agreed in writing.

You remain responsible for business continuity, staff actions, device and network reliability, payment-provider settlement, local compliance, data quality, exports and restore testing. Evaluate changes in a safe environment before production use.

Posnic may restrict or end access for material breach, non-payment, security risk or legal requirement, using notice where reasonably possible. On ordinary cancellation, paid access continues only as stated in the plan or written order. Request any available export before access ends.

07 · Legal boundary

Disclaimers and limits that law allows

Except for promises expressly stated in an accepted order, services and website information are provided on an “as available” basis to the extent permitted by law. Posnic does not warrant that every configuration, third-party device, tax rule or business outcome will meet your requirements.

To the maximum extent permitted by applicable law, Posnic is not liable for indirect, incidental, special or consequential loss, loss of profit, business interruption or loss caused by matters outside its reasonable control. Nothing in these terms excludes fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or statutory right that cannot legally be excluded or limited.

If part of these terms is unenforceable, the remaining parts continue. Delay in enforcing a right does not waive it. Posnic may update these terms prospectively; the review date identifies the current version, and material service changes will be notified where required.

08 · Company contact

Questions about an order or these terms