Void or Delete a Saved Sale Safely

Choose the Correct Correction

Delete in Sales History is the current whole-sale void action. It is not the normal way to fix every sales mistake. Decide what business event actually happened before touching the saved bill.

Confirm Permission Before the Shift

The operator needs Sales Delete access. When the operator does not have the Till/POS Void a sale action, the API requests an authorised manager approval token. Configure both controls before relying on voids during a busy shift.

• Give permanent Sales Delete permission only to roles that may remove complete saved bills.
• Leave Void a sale restricted when your policy requires a manager PIN or card at the till.
• Test the exact cashier role, branch and device; administrator access can hide permission problems.
• A forbidden response means the role or manager approval is missing, not that the operator should create another sale.

Locate and Verify the Sale

1. Open Home -> Sales History.
2. Locate the bill by bill number first; otherwise compare date, time, customer and total.
3. Open the sale and compare its item names, quantities, prices and payment status with the receipt or correction request.
4. Record the business reason and approving manager according to shop policy before deletion; the current confirmation does not collect a reason.
5. Return to the matching row and choose the trash / Delete action.

Understand the Confirmation

The current dialog says Delete Record and warns that related transactions will also be deleted. Close is the safe exit. Proceed performs the whole-sale deletion immediately; there is no second review screen and no in-place Undo button.

• Stop if the bill behind the dialog is not the intended sale.
• Stop if the request is only for a return, refund or line correction.
• Confirm cash, card, wallet or customer-credit consequences before proceeding.
• Select Proceed once, then wait for Sales History to refresh instead of clicking repeatedly.

What Posnic Changes

Reconcile Immediately After Proceed

1. Search Sales History for the bill number and confirm the active row is gone.
2. Check the affected items in Inventory and Inventory Logs, especially when stock-management logging is disabled or the item does not track inventory.
3. Open the customer account when the sale used credit, wallet or partial payment and confirm the recalculated balance.
4. Recheck the open register and the relevant payment report.
5. Complete any cash handback, card refund or gateway reversal using the approved external process.
6. Run the day-close or daily report again and attach the void approval to the shift record.

When Something Looks Wrong

• Delete action missing: confirm the role has Sales Delete access and that KOT mode is not hiding the recent-sales delete action.
• Manager approval rejected: use an active authorised manager credential with Void a sale permission.
• Stock did not increase: inspect item Track inventory and branch stock-management-log configuration, then make an approved stock adjustment if necessary.
• Customer balance is unexpected: review the backed-out partial or wallet transaction before accepting another payment.
• Wrong bill was deleted: stop further corrections and ask an administrator to inspect Recycle Bin and audit evidence; do not invent a replacement bill without approval.
• Report and terminal disagree: reconcile the external payment first, then document the variance for register close.