Settings
Set Up Kiosk, Self-Order Channels and Kiosk Reports
Kiosk and sales channels let customers place or review orders away from the cashier screen. Operators configure account, images, payment and print settings, then review channel orders in Kiosk Reports.
- Menu path
- Manage -> Core Settings -> Kiosk, Reports -> Sales -> Kiosk Reports
- Verified from
- Posnic demo and current POS source reviewed on 2026-09-08
Technical source evidence
frontend/modules/settings_write.html Kiosk Settings, frontend/static/script/js/modules/js/settings.js kioskAccountSettings, kioskPaymentSettings and kioskPrinterSettings, frontend/modules/kioskReport.html, frontend/static/script/js/modules/js/report_kiosk.js
What Kiosk Covers
Kiosk and sales channels are customer-facing order routes. They are separate from the cashier's New Sale screen, but the resulting orders still need reporting, payment review and day-end reconciliation.
- Use kiosk settings only after the Sales Channels feature is enabled for the plan and branch.
- Use a store id that staff can identify and support can reference.
- Use customer-facing images that match the store, not generic training images.
- Run one complete test order before publishing a kiosk or self-order flow.
Set the Kiosk Account
- Open Manage -> Core Settings -> Kiosk.
- Open the Account tab.
- Enter Store id using 3 to 6 letters or numbers.
- Avoid spaces and special characters.
- Save.
- Record the store id in the shop setup document.
Set Customer Images
The Images tab controls what customers see around the kiosk experience.
- Kiosk Home Banner should make the first screen recognizable.
- Kiosk Logo should match the shop brand.
- Kiosk Banner can support offers or category messages.
- Kiosk Advertisement can promote a current message.
- Preview images before live use and keep old files available in case the shop needs to revert.
Set Kiosk Payment
The Payment tab controls whether the customer detail page is shown and which kiosk payment choices appear.
| Setting | Use | Operator note |
|---|---|---|
| Show/Hide Page | Controls the customer detail page. | Disable only when the shop does not need customer phone or identity for kiosk orders. |
| Cash on Delivery | Allows COD style payment handling. | Reconcile this with staff handoff and register close. |
| Razorpay | Allows online gateway payment when keys are configured. | The option can be disabled when payment gateway keys are missing. |
| Save | Stores selected kiosk payment choices. | Test after saving from the customer side. |
Set Kiosk Printers
The Print tab stores printer names for kiosk output. The names should match the printers available to the device or print bridge being used.
- Use the same printer name spelling that the operating system or bridge expects.
- Add multiple printer rows only when the kiosk workflow uses more than one printer.
- Delete stale printer rows to avoid staff selecting the wrong device.
- Run a printed test order before the shop opens.
Review Kiosk Reports
Kiosk Reports live under Reports and include detailed and summary views. Filters include date range, branch and kiosk method, with All Methods, Kiosk and Self-Order options.
- Open Reports -> Sales and choose Kiosk Reports when available.
- Use the filter button to set date range, branch and kiosk method.
- Use Detailed kiosks to review individual orders by id, date, customer phone, item count, sale type, order type and total.
- Expand a detailed row to inspect item name, SKU, price, quantity, discount, tax and total.
- Use Summary Details to review sales including tax, net sales, sales excluding tax, tax, discounts, gross profit, refunds, COGS, UPI or QR Pay and Cash.
- Export CSV when the owner needs a file for review.
Go-Live Checklist
- Sales Channels feature is enabled.
- Store id is saved and documented.
- Customer-facing images are correct.
- Allowed payment methods match the shop policy.
- Printer names are tested.
- One full test order appears in Kiosk Reports.
- Day close includes kiosk payment totals.