Settings
Set Up Receipts, Thermal Print, A4 Print and Auto Print
Receipt settings control what prints after a sale and how staff can reprint it.
- Menu path
- Settings -> Core Settings -> Receipt Print
- Verified from
- Posnic demo and current POS source reviewed on 2026-09-08
Technical source evidence
settings_write.html Receipt Print tab, settings.js updateCommonSetting, sales.js completed sale print actions
Choose the Default Print Type
Print Type decides what Auto Print uses and what staff expect as the normal receipt format.
- Thermal is the normal choice for small receipt printers.
- Regular or A4 is better for full-page invoices and office printers.
- The completed-sale card still lets the cashier choose receipt, Thermal or A4 manually.
- Do one test sale after changing Print Type.
Configure Receipt Content
- Open Settings -> Core Settings -> Receipt Print.
- Choose Print Type.
- Set print size and maximum product-name characters if the receipt is too wide or wraps badly.
- Enter Header Content for shop identity, tax number or receipt message approved by the owner.
- Enter Footer Content for return policy, thank-you message or support contact.
- Turn Print Logo, Print Customer, Receipt Barcode, Brand URL and Sale Notes on only when the receipt should show them.
- Save settings and print a test receipt.
Enable Auto Print
Auto Print sends the receipt flow after sale save using the selected Print Type. Turn it on only after the default printer path is tested.
- First confirm manual printing works from the completed-sale card.
- Then turn on Auto Print.
- Create a test sale and watch whether the print dialog or direct print behavior matches the shop need.
- If the printer is not always connected, leave Auto Print off and train staff to print manually.
Receipt Troubleshooting
| Issue | Likely cause | Action |
|---|---|---|
| Receipt prints too wide | Wrong print size or product-name character limit. | Adjust print size and max characters in Receipt Print. |
| No automatic print | Auto Print off or printer not ready. | Test manual print, set Print Type, then enable Auto Print. |
| Logo missing | Print Logo off or logo not configured. | Enable logo and verify shop branding assets. |
| Customer missing | Print Customer off or Walk-in sale. | Enable Print Customer and attach a customer to the sale. |
| Need duplicate receipt | Customer asks after checkout. | Open Sales History and reprint from the saved sale. |